Outreach of NATAAS – Newcastle Office
Outreach of NATAAS –
Newcastle Office
Professional and culturally sensitive services.
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We provide advice and advocacy to Aboriginal people who are experiencing issues with their tenancy in social, community, or private housing.
Newcastle is an outreach to The Northern Aboriginal Tenants Advice and Advocacy Service (NATAAS).
Our services include providing telephone advice, letters of support, mediation with housing providers, and advocacy at the NSW Civil and Administrative Tribunal (NCAT) on your behalf.
We can also assist with Housing Appeals Committee applications, attend meetings and negotiate with your landlord (including Housing NSW), and follow up on any of your housing repairs issues on your behalf.
If you prefer, we can meet with you face-to-face to help with the challenges you are facing with your tenancy. This is subject to availability and restrictions.
The Newcastle outreach office offers further assistance through community education, duty advocacy, and by helping its clients find the support they need for issues outside of tenancy.
Professional and culturally sensitive advice designed to support Aboriginal people
01.
Respect
We connect with our clients through open, culturally sensitive conversations to ensure they feel comfortable.
02.
Culture
As a purpose-built support service, the Indigenous culture is at the core of who we are.
03.
Honesty
We believe honest conversation accelerates problem-solving.
04.
Care
Our genuine team is committed to finding the best outcome for our clients.
Contact us
Questions or comments? Please complete the form below.
We’ll follow up with you in 1-2 business days.
- Address: Shop 10/2-16 Hanbury St Mayfield, NSW 2304
- Postal address: P.O. Box- 1051 Newcastle NSW, 2300
- Office hours: 9am - 4pm, Monday to Friday
- Phone: 02 4967 7756
- Fax: 02 4967 3705
- Email address: [email protected]
Newcastle – Outreach Office
Aboriginal Tenancy Advice and Advocacy Services
Phone: 02 4967 7756
Fax: 02 4967 3705
Email: [email protected]
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Need some help?
We’re ready to assist you with all kinds of tenancy related problems. Simply fill out the form below to get in touch with us.
Conditions of Service
- The Tenancy Worker undertakes to expressly act on the instructions of the client taken by phone or in person. Once decisions have been made in respect to the content of the application, the Tribunal (NCAT) application is binding and final. No amendments will be made after the first appearance at the Tribunal (NCAT). If negotiations have been agreed upon, they will not be altered.
- The client understands that their file will be discussed with other Tenancy Workers at the service.
- GSATS is a free service. However, charges may be incurred in respect to filing fees with the Tribunal (NCAT) and other authorities if required – for example Freedom of Information. These fees vary but costs will need to be forwarded to our Service prior to any applications being forwarded on your behalf. Students and pensioners have discounted fees that are applicable. If in hardship, referral can be made to a Brokerage Service. Non compliance of these conditions will lead to the closure of the file.
- The client agrees to respond to any request for information and/or appointment or to any correspondence forwarded to the client by the service within the specified time. If appointments are broken twice and/or if information is not forwarded as requested, the file will not be re-opened until such matters are remedied. This will be subject to agreement with Caseworkers.
- The client acknowledges that withholding information which is relevant to their matter may result in the service ceasing to represent the client and the file being closed by the service.
- If the service and/or a caseworker become aware of a conflict of interest, the client acknowledges that the service or caseworker will cease to act for the client, refer to another caseworker, arrange for a suitable referral or close the file.
- Where the service makes a decision to close the client’s file, a closing letter will be forwarded to the client.
- Confirmed Aboriginality may be required.
- The client must notify the service immediately if their address or telephone number changes.
- Abusive behaviour will not be tolerated.
Please note that individual Aboriginal Tenant Services may have different conditions of services.
North Eastern NSW (NATAAS) Forms
Click to download
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