Resources

Information for tenants

Education is power. Here is a collection of materials that should be of use to you in your journey towards finding a housing solution.

But don’t forget, we’re here to help you too.

Contact your Tenancy Services immediately when there is a problem.
Always pay your rent even if repairs are needed. If you stop paying rent it will be bad for your case if you have to attend a Tribunal (NCAT) Hearing.
Keep all receipts and letters from your landlord.
If you receive a notice to attend a Tribunal (NCAT) hearing you must do so. If you do not the matter will be heard without you. You can ask for the matter to be dealt with on another date so you can get help.
Going on a Rent Strike is a breach of your tenancy agreement and the landlord can take steps to end your tenancy.
If the tenant pays the arrears in full or agrees to a repayment plan, the Tribunal (NCAT) cannot terminate the tenancy, unless the landlord can show there have been frequent previous arrears.
If there are maintenance issues, ensure that you take photos.
If you receive a Notice of Termination do not vacate your premises. Contact your service immediately.
There are Pay and Stay options (Pay your arrears and stay).
We can assist with TICA Issues (bad tenant database).

There is effective regulation of tenants databases.
There are options for survivors of domestic violence to change their tenancy agreement.
There are “Fee Free” methods of paying rent.
There is new early termination by tenants processes.
There are No Grounds Evictions.
There are changes to Alterations to Premises policies.
There is an inclusion of Shared Housing tenancies.
There may be Water Sewerage Payments.
Extra bedroom payments may be applicable for public housing.
There has been an introduction of a 3 strikes policy for public housing.

This guide covers common questions about renting during Coronavirus COVID-19 in NSW.